Consent for Electronic Communication
Revised: March 2024
ADVANTAGE FIRST FINANCIAL, LLC, along with its affiliates and third-party service providers (collectively referred to as the "Company"), processes and communicates information electronically with consumers and customers. To utilize our services, you must consent to receiving all communications electronically as detailed below. By proceeding with any transaction with the Company, you agree to receive all documents, disclosures, and notices electronically, including but not limited to:
- Documents related to service inquiries
- Applications for services and products
- Resulting services or products offered
- This consent for electronic communications
- Changes in terms notices
- Fee and transaction information
- Statements
- Consumer disclosures
- State-mandated brochures and disclosures
- Adverse action notices
- Any other related information (collectively, "Electronic Communications")
We may contact you by telephone, electronic message/SMS, or email to process your application, service your account, inform you about financial products and services, and for other business purposes.
Methods of Electronic Communication
Electronic Communications will be available through our website and mobile application (collectively referred to as the "Site"), via email, texting, or other electronic methods. All Electronic Communications from the Company will be deemed "in writing." Please print or download copies of this consent, the Terms of Use, and any other important Electronic Communications for your records.
This consent applies to all online interactions with you via the Site, including those conducted on mobile devices such as smartphones and tablets. By agreeing to this Consent for Electronic Communication, you permit the Company to interact with you and process your information electronically. The Company will send you notices electronically regarding our interactions and transactions, accessible online, through your designated email address, or your customer portal. Despite your consent, we may occasionally send you paper copies of documents, disclosures, and notices.
Access to Electronic Communications
To access certain personalized Electronic Communications, you will need to log in to the Site or your customer portal. Other communications may be accessible on the public portion of our Site. To access and retain Electronic Communications, you will need:
- A PC or Mac compatible computer or device with Internet access
- An email account
- An SSL-enabled modern web browser supporting HTML 5, JavaScript, and CSS3
- Software capable of reading PDF files
- Sufficient electronic storage capacity or means to print/store notices and information
You confirm that each device you use to access the Site meets these requirements. If these requirements change, we will notify you if such changes present a material risk to receiving Electronic Communications.
SMS Terms & Conditions
By providing your mobile number and opting in, you give ADVANTAGE FIRST FINANCIAL permission to send account-related text messages, company announcements, customer support via chat, and account notifications related to the services you have requested. Message frequency may vary. Message and data rates may apply. To opt out, text STOP to any text message from us. An opt-out confirmation will be sent. For support, text HELP to any message from us or call (855) 517-8811. Wireless carriers are not responsible for undelivered or delayed messages.
No Right to Paper or Non-Electronic Records
Generally, we do not provide Electronic Communications on paper or in non-electronic form. If you do not consent to Electronic Communications, our services will not be available to you. However, we may, at our discretion, provide a paper copy of an Electronic Communication upon request. Requests can be made by emailing us through the Site, or contacting us at:
ADVANTAGE FIRST FINANCIAL, LLC
Attn: Customer Service
3187 Red Hill Ave - Suite 230
Costa Mesa, CA 92626
(855) 517-8811
If we agree to provide a paper copy, we may charge our standard fees for such services.
Withdrawing Your Consent
You may withdraw your consent to receive Electronic Communications or to use electronic signatures for future transactions at any time without incurring fees. To withdraw consent, contact us at:
ADVANTAGE FIRST FINANCIAL, LLC
Attn: Customer Service
3187 Red Hill Ave - Suite 230
Costa Mesa, CA 92626
(855) 517-8811
Withdrawal does not affect the legal validity and enforceability of prior electronic disclosures. We may continue to communicate electronically regarding any non-legally required document, disclosure, or notice.
Updating Your Contact Information
Keep us informed of any changes to your electronic or mailing address. Update your information by logging into the Site or contact us at:
ADVANTAGE FIRST FINANCIAL, LLC
Attn: Customer Service
3187 Red Hill Ave - Suite 230
Costa Mesa, CA 92626
(855) 517-8811
PLEASE PRINT OR SAVE THIS CONSENT FOR ELECTRONIC COMMUNICATIONS FORM AND RETAIN A COPY FOR YOUR RECORDS.
Effective March 2024